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FAQ

What is demi-fine jewelry?

Demi-fine jewelry is a new concept that bridges the gap between fine jewelry and modern jewelry. It’s sustainable and luxurious like fine jewelry but has a trendy touch. Unlike fine jewelry and semi-fine jewelry, demi-fine jewelry is affordable and easy to manage but looks just as fabulous!

Is Ella Stein jewelry made with real diamonds?

Yes, our jewelry is made with 100% real and ethically sourced diamonds.

Are Ella Stein items nickel-free?

Yes, our jewelry is nickel-free.

What classification do Ella Stein diamonds fit into?

Ella Stein jewelry contains VS1 diamonds. These are sustainable diamonds that are almost clear in nature.

Which color category do Ella Stein diamonds fall under?

Ella Stein diamonds come in color h. They are nearly colorless and are perfect for daily wear.

How to maintain the shine on my jewelry?

Gently wipe the metal of your jewelry with the piece of cloth provided to keep it looking new and sparkly!

Which ring size should I go for?

Here’s a way to find out your ring size for optimum accuracy. Follow the instructions and make your decision.

Where is Ella Stein Jewelry made?

Ella Stein jewelry is manufactured in Mumbai, India, by a team that majorly comprises women!

I lost my cleaning cloth. Which material can I use instead of that?

Any anti-tarnish or microfiber cloth will do the trick. Only rub the product once, going in one direction.

How long does it take for a refund to process?

From the day of return initiation to refund processing, it takes about 7 working days in total.

How do I return something?

You can return the purchased products by writing to us at customerservice@ellastein.com. A product is eligible for return if the request has been raised within 7 days of its delivery date and the product has not been worn.

Help! I bought the wrong item!

You can initiate a return by writing to us at customerservice@ellastein.com. If you ordered the wrong size, mail us about the exchange, mention the purchased size, and pick your desired size.

Do I have to remove my jewelry while swimming?

Yes, it is advised to keep your jewelry away from water.

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