Recycle with Ella Stein
How does it work?
It's simple. You send the jewelry back to us and we will give you a 25% discount, which you can use for your next order from our online store. Click on the start recyling button and follow the steps. All this, from the comfort of your home, because we will arrange for your jewelry’s to be collected from your doorstep!
What do you do with the returned jewelry?
Ella Stein is a vertically integrated brand, which means we manufacture all our jewelry, hence, have the recourses to recycle all the returned jewelry and use its materials to craft brand new pieces. This way, we do not need to mine for new resources from the planet.
Can I send back jewelry that I purchased from a retail store?
Absolutely! You can return any Ella Stein piece purchased in any retail store.
Can I use the discount code in any of your retail partner stores?
No, currently, you will be able to avail the 25% discount only on our online store.
Can I send back multiple pieces and use the discount codes all in one order?
Yes, you can send back multiple pieces and we will issue one discount code per piece. However, the discount codes cannot be clubbed together for a single order. So, if you have three discount codes, you can only use one code per order.
How do I ship the jewelry piece to you?
Click on the “Recycle with Ella Stein” button and follow the steps. Once you have successfully finished the registration process, we will email you a label and arrange for its pickup.
How do I pack the piece I want to return to you?
Simply put it in any used cardboard box and stick the label we send you, on top of it.
Can I return a piece that is broken?
Yes, you can. Although, it must have some of its diamonds intact.
Can I give you a jewelry piece from another brand? Will you recycle that?
Perhaps, in the future! Currently, we are accepting only official Ella Stein jewelry in our recycling program.
I have sent the jewelry back but not received the discount code?
Please allow 7 working days from the time your shipment is picked up to send you the code(s). We will issue the code(s) as soon we receive the shipment.
What is the maximum discount I can avail?
The maximum discount that can be applied in 1 order is $500
Can I combine this discount code with other offers running on the website from time to time?
No, you will not be able to combine this discount code with any other offers running on our online store. However, you can avail free shipping if your order amount qualifies for free shipping at the time of purchase.